"Jira is the best issue tracking tool out there, especially when it comes to Agile projects. Looking for more tools similar to Jira? Check out this list of Jira alternatives. Note that all that extensive functionality comes with a learning curve, but with a bit of training it's not that hard to get up and running. It also offers integrations with many popular help desk tools, such as Intercom, allowing you to link customer conversations to Jira issues and keep them in sync. Jira is entirely customizable, allowing you to configure the tool in a way that fits your team's unique workflow. It's packed with a variety of specialized features, including burndown charts, workload management, timelines, and more. Jira is one of the most mature issue tracking tools out there, with over 75,000 customers around the globe. Pricing: Free, advanced features starting from $7.50/user/month It's super easy to use and edit and it looks clean." "I had never used a product like Nuclino until joining my current startup, and I've been really impressed with it. Comments and mentions can be used to exchange asynchronous feedback directly in Nuclino and preserve the context of every decision. ![]() You can use fields to track additional information about each issue, such as its assignee, priority, device type, operating system, and more.Įvery Nuclino item is its own long-form document where you can summarize the issue, outline the steps to reproduce it, embed files, create to-do lists, and more. Issues in Nuclino can be organized in many different ways, including a nested list and a Kanban board, where you can drag and drop cards to visualize your progress. It's exceptionally lightweight and fast, yet its clean and minimal interface hides many powerful features. Nuclino is a highly versatile and multifunctional tool, and issue tracking is just one of its many uses. Pricing: Free, advanced features starting from $5/user/month To make your decision easier, we have put together a list of the best issue tracking software, based on real user reviews. A bug or issue tracker that works for one software development team may be a bad fit for another. There are myriads of different tools out there, each with its own strengths and weaknesses. Like with most things, there is no objectively "best" option when it comes to issue tracking software. Let's dive deeper into the most popular issue tracking software to help you evaluate your options. Some issue tracking software is designed specifically for dealing with bugs, while other solutions are fairly general-purpose and can be used to manage all kinds of issues. So while all bugs are issues, not all issues are bugs. That may include bugs, feature requests, missing internal documentation, customer queries, and so on. An issue is simply a unit of work needed to accomplish an improvement in a system. While we started off this article with talking about bugs, an issue doesn't have to be a bug. ![]() Most importantly, issue tracking software helps you manage all issues in one place, without letting anything slip through the cracks. Such tools usually allow you to add an entry for each issue, assign it to a team member, monitor their progress, and notify the stakeholders once it's resolved. Issue tracking software (also referred to as an issue tracking system, or ITS) is a tool used to document, prioritize, and resolve issues reported by customers or employees. When that happens, it’s time for a dedicated issue tracking software solution. But as soon as things become more complex, the limits of such an approach will begin to show very quickly. When your project is small, you might get away with doing that in a simple spreadsheet. In a healthy development workflow, all bugs should be logged and prioritized. If (when) that fails, as developers, we have a responsibility to address them as quickly and effectively as possible. The absolutely best way to deal with them is, well – not to write them in the first place. ![]() Pick the right tool to capture, prioritize, and resolve issues quickly.īugs have been a reality of software development since the first computers were programmed.
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