“People are getting used to working remotely, getting in sync without being in the one space, and having to live online a bit more. That sense of community that we're seeing everywhere is showing on our own community as well.” In particular, S uper U sers are trying to help people more. People have more a bit more time to give. It’s that we’re seeing a sense of community spirit. Thankfully, it's not people having more problems. You can't lean over and ask someone a question or have a chat. ![]() “It’s probably remote working that’s spurred a lot of that,” she says. We're helping the product teams to get involved and ask users directly what they want.” Teamwork and community spiritĮmma says in recent weeks, there’s been an uptick in visitors to the Dropbox Community with more replies per post and more conversations sparking off ideas shared in the community. “We try to build that narrative around it to make sure that the product managers have as much information as we do, and directly link them to the posts and encourage them to engage directly if they have follow up questions. Her team then relays that context to the product team. So we get great user conversation and back and forth on the features they want, and how they want them to work.” Here’s my idea for a feature that will solve it.’ Then someone who’s has maybe already established a workaround will suggest an improvement on the original idea. We've always followed up on feature requests to clarify ‘How are you using this feature now?’ and ‘What are you doing as a workaround?’ But what we see is that some ideas will get a lot of votes, but others will also get a lot of replies with interesting ways it could work.” “With the ones that are getting more traction, we've not only seen people saying, ‘Please give me this feature,’ but also suggesting how the feature should work. “It seems so simple, but it has solved not only the issue of storing your files in one place, but also countless other improvements around sharing with others and organizing your files.” Virtual brainstormingĮmma says she’s noticing that people on the Dropbox Community threads are not only voting on feature requests they like, but adding new ideas to ones that others have suggested, creating a virtual brainstorm between users. ![]() It gives you a chance to steer people toward features they may have overlooked or just haven't started using yet.”Įmma says one of the biggest ideas from the community so far has been the ability to store Dropbox Paper files in your Dropbox folder. “It's just a matter of making sure that a user knows that their idea has been delivered, or showing them an existing solution that might solve their problem. “It’s great to know that we’re aligned to what our users want.” “About half of new ideas from our community are something we’ve already considered or are working on,” she says. Of the new ideas submitted so far, Emma says that many are either features that are planned or already delivered.
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